Responsible Gambling
BET WITH YOUR HEAD NOT OVER IT
Gambling is an exciting and popular form of entertainment which attracts around 80 per cent of Australians every year. The overwhelming majority of people bet for fun and bet sensibly. They see gambling as an enjoyable recreational activity. But, like anything else, gambling carries a risk when it is abused.
Star City is committed to responsible gaming. We don't want to see anyone lose more than they can afford. So we urge all customers to bet carefully. Set yourself a limit and stick to that limit. Never borrow money to gamble. Star City urges you to stick to these basic rules and gambling will remain an enjoyable activity.
Sometimes gambling can become a problem
Studies show that around 98 per cent of people have no problem controlling their gambling.
For some people, however, gambling becomes a problem. They spend more money and time than they can really afford on gambling. They become preoccupied with gambling which becomes increasingly hard to control. This can lead to financial and emotional distress which can affect marriages, relationships, work and health.
This is when assistance is needed. Star City has a program in place to help people with gambling problems. It is crucial, however, that you recognise the danger signs.
How to tell if gambling is becoming a problem
The warning signs of problem gambling may include:
* Gambling more money than you can afford
* Gambling with household and other essential funds
* Borrowing money and having trouble repaying it
* Absences from home or work
* Dishonesty and secrecy about money matters
* Severe mood swings
* Increased alcohol consumption
* Easily bored by everyday events
* Denial of any gambling problem despite the obvious signs
Assistance is available
Star City urges anyone at risk of developing a gambling problem to seek assistance. Our staff are trained to help. They will suggest a range of counselling services, many of which provide their services free of charge. These agencies are friendly and guarantee confidentiality. Counsellors will determine the severity of the gambling problem and recommend a strategy to deal with it.
Star City encourages anyone who thinks that they may have a gambling problem to call the G- line (NSW) telephone counselling service on 1800 633 635. This service is available 24 hours per day / 7 days per week and provides a counselling service. Patrons can receive expert advice in a range of community languages including Chinese and Vietnamese.
In extreme cases, Star City will arrange for a counsellor to visit the complex to provide immediate assistance.
The self exclusion program
Most importantly, Star City encourages people who recognise that they have a gambling problem to take advantage of our "self exclusion program". Patrons can "ban" themselves from returning to the casino so they are less likely to return to gamble. More than a thousand patrons have already taken advantage of this program. It is easy to self-exclude ... simply advise a security officer at Star City who will process the application in a matter of minutes. Star City has produced pamphlets that explain the self exclusion program.
Bet safely!
Remember that if gambling is no longer fun and you have trouble betting responsibly you can seek assistance.
Confidential counselling and assistance is just a phone call away
Star City has a comprehensive problem gambling service program in palce to provide help to those who need it. The BetCare program is a voluntary self exclusion program designed to help you gain control over your gambling behaviour. The program provides a free specialist, confidential counselling service for people with gambling problems and their families.
To contact BetCare free call 1300 135 600.